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Logistics Playbook

ELITÈRE Shipping Policy

Fast movement across Egypt, premium packaging, and transparent tracking so every drop arrives exactly as promised.

01 Coverage Where we ship

Nationwide delivery inside Egypt. We prioritize Cairo, Giza, Alexandria, and resort cities with daily pick-ups. Remote destinations are handled twice weekly with dedicated courier partners.

02 Timing Dispatch speed
  • Orders confirmed before 4 PM are booked the same day.
  • Major cities receive parcels within 2 to 3 business days.
  • Red Sea, Sinai, and Upper Egypt regions arrive within 3 to 5 business days.
03 Payments Accepted methods

Instapay, Mobile Wallet, or secure cash on delivery. We never request payment through random links. A confirmation message outlines the amount, the reference number, and the courier assigned to your order.

04 Packaging Condition guarantee

Garments are folded in breathable dust bags, sealed in tamper evident packaging, and labelled with humidity indicators. Any sign of damage on arrival should be documented with photos and reported within 24 hours.

05 Missed delivery Reschedule flow
  • Couriers call before reaching your location.
  • If the call is missed, we attempt delivery two more times within 72 hours.
  • Orders returned after three failed attempts are restocked and the slot opens for the next client.
06 Updates Policy maintenance

Shipping partners and timelines are reviewed each quarter. Changes are published here and echoed across checkout so you always know the current promise. Reach out at eliterebrand@gmail.com for custom delivery needs.