Privacy & Refund Policy

Your Privacy, Our Commitment.

At ELITÈRE, we take privacy and customer satisfaction as seriously as we take performance and style. When you shop with us, your data stays safe, your experience stays premium, and your trust stays unshaken.

1. Basic Rules

• No Spamming: Do not send multiple messages or orders unnecessarily.
• Respectful Communication: Harassment or inappropriate behavior towards our team will not be tolerated.
• Payment Before Processing: Orders will only be processed once the payment is confirmed.
• Order Cancellation Policy: Orders cannot be canceled or changed once placed, unless the shipping time has been exceeded or the order has not yet been processed. In such cases, please contact us immediately to request cancellation.

2. Payment & Security

• Cash On Delivery
• Mobile Wallet Transfer
• Instapay

For your safety, we do not use third-party payment platforms. Once your order is placed, we’ll contact you directly to guide you through a secure payment process. We’re here to ensure everything is hassle-free and secure.

3. Refund & Exchange Policy – Designed for Your Confidence

We’re committed to delivering quality and style. While all sales are final, we’re here to help if anything goes wrong:

• No Refunds: Payments made via Instapay or Mobile Wallet Transfer are final to maintain a smooth, risk-free shopping experience.
• Exchange Only: If you receive the wrong item or a damaged piece, you can request an exchange within 48 hours of delivery.
• Need Assistance? If you believe a refund is necessary, submit a refund request, and our team will review your case to find the best solution for you.

Just reach out to our support team—we’ve got your back!

4. Your Data, Your Privacy – No Third Parties Allowed

We protect your data like it’s our own. Your information is used only for processing orders and providing top-tier customer service. We never share, sell, or rent your details—because trust is non-negotiable.

5. Policy Updates – Keeping It Fresh

As we grow, so do our policies. If we make changes, we’ll update this section to keep you in the loop. Stay tuned.